Order & Returns

Delivery Terms

All shipments are handled with DHL Express, ensuring fast and secure delivery. Once your order has been dispatched, you will receive an automatic email containing a tracking number. Use this number to monitor the status of your shipment in real time. All items are shipped directly from Italy. Please note that we do not deliver to Packstations.

International Shipping

We accept orders and offer free worldwide delivery to all destinations. Wherever you are, we ensure your order reaches you promptly and securely.

Payment Options

We offer a variety of secure payment options to provide you with flexibility and convenience: Credit Card, Google Pay, Apple Pay, Klarna Pay Later.

Returns

- Returns are accepted within 14 days of purchase.

- Items must be unused, undamaged, and in their original packaging.

- Customers bear the shipping cost, risk, and any import fees. Use a trackable, insured service.

Non-Returnable Items:

- Customized or perishable goods.

- Items mixed inseparably with others after delivery.

Returns must be shipped to:

Mandalaki Studio
Via Gian Francesco Pizzi 24
Milano, Lombardia
20141
Italy

Refunds

Only regular-priced items are refundable; sale or promo code items are excluded unless required by law. Refunds are processed upon receipt or proof of return delivery.

Fixed Dates

We are unable to guarantee fixed delivery dates for online orders. We appreciate your understanding and strive to ensure the fastest and most reliable delivery possible.

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